How can you help?
The ICT industry needs to think & act across 4 dimensions:
Address the immediate impact on ICT workforce, customers and partners
Address near-term revenue challenges and broader resilience issues during national lockdowns and economic downturn
Once full knock-on effects are known, devise plans to return ICT businesses to scale
Re-imagine the new normal, what are the discontinuous shifts and how should the ICT sector collectively reinvent itself?
What do customers need?
In the short-term, ICT businesses need to contribute solutions towards solving immediate operating challenges and providing solutions that build business resilience:
|What businesses need to resolve immediate challenges:||What businesses need to be resilient in the “new normal”:|
|Tools to engage internally||Tools to sell online|
|Tools to engage customers||Tools for sales automation|
|Tools for collaboration||Management oversight tools|
|Tools to automate internal processes|
|Tools for product / service exposure|